Privacy Policy

Company name: Laura & Paul London
Email: info@laurapaullondon.com

At Laura & Paul London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, create an account, or place an order.
By using our website, you agree to the collection and use of your information in accordance with this policy.

Personal Data We Collect

We collect personal information that you provide to us when placing an order, creating an account, or contacting us. This may include:

  • Full name

  • Address details (billing and shipping)

  • Email address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • IP address and device details

  • Website behaviour and activity data

We only collect the information necessary to process your order, provide customer support, and improve your shopping experience.

Purpose of Data Processing

Your personal information is used for the following purposes:

  • To process and deliver your orders efficiently

  • To provide customer service and support

  • To send order confirmations, updates, or relevant purchase information

  • To improve our website, product selection, and overall user experience

  • To send marketing communications (only with your prior consent)

Your data will never be sold or shared with unauthorized parties.

Sharing Information with Third Parties

Your data may only be shared with trusted third-party partners when necessary for our operations or to comply with legal obligations. These may include:

  • Payment providers – to securely handle your transactions

  • Shipping and logistics partners – to deliver your orders

  • IT and website service providers – for hosting, security, and maintenance

  • Regulatory authorities – if legally required to disclose information

All third parties are required to handle your information securely and only for the agreed purpose.

Data Retention

We retain your personal data only for as long as necessary to achieve the purposes described above or to comply with applicable legal requirements.
Once your data is no longer needed, it will be securely deleted or anonymized.

Cookies

Our website uses cookies to:

  • Ensure proper website functionality

  • Analyse visitor behaviour and website performance

  • Personalise your shopping experience

  • Support marketing and promotional activities

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the performance of our website.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your personal data (where permitted by law)

  • Object to or restrict specific types of data processing

  • Request data portability so that your information can be transferred to you or another organisation

To exercise any of these rights, please contact us at info@laurapaullondon.com.
We will respond to your request as soon as possible, in accordance with applicable data protection laws.

Data Security

We take your privacy seriously and apply appropriate technical and organisational measures to keep your information safe from unauthorized access, alteration, loss, or disclosure.
All sensitive data, including payment information, is transmitted securely using encrypted (SSL) connections.

Contact Information

For questions, requests, or comments about this Privacy Policy, you can reach us at:

Laura & Paul London
Email: info@laurapaullondon.com